Refund policy

Returns & Pre-Order Policy

At Kendrick Motorsport, every purchase helps support our team's journey from Australia to the world stage. Thank you for being part of the adventure.

Because our apparel is produced in limited pre-order runs, we have a slightly different returns policy to traditional retail stores.

Pre-Orders

All Kendrick Motorsport apparel is available by pre-order only during the advertised order window.

Once pre-orders close, we submit final production quantities to our manufacturer and begin production.

Order Cancellations

If you change your mind, you may cancel your order and receive a full refund up to 24 hours before the advertised pre-order closing date.

After this time, production numbers have been finalised and your order has been committed to manufacture. Unfortunately, we cannot accept cancellations or provide refunds for change of mind after this point.

Change of Mind Returns

As all items are produced specifically for each limited release, we do not accept returns or refunds for:

  • Change of mind
  • Ordering the wrong size
  • Ordering the wrong colour
  • Deciding you no longer want the item
  • Delays caused by international shipping or customs processing

Please check our size guide carefully before placing your order.

Size Exchanges

We understand that sizing isn't always perfect.

If we have spare stock available after all pre-orders have been fulfilled, we'll happily do our best to exchange your item for another size.

Please note:

  • Size exchanges are subject to stock availability.
  • We cannot guarantee replacement sizes.
  • Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied.

Faulty, Damaged or Incorrect Items

Your rights under the Australian Consumer Law are always respected.

If your item:

  • arrives damaged,
  • has a manufacturing fault,
  • is significantly different from the product description or images, or
  • you receive the wrong item,

please contact us within 7 days of receiving your order.

Where required under Australian Consumer Law, we will repair, replace or refund the item.

To help us resolve your claim quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product

Shipping

Please ensure your shipping address is correct before completing your order.

If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply before the order can be resent.

International customers are responsible for any customs duties, VAT, import taxes or clearance fees charged by their country.

Need Help?

If you have any questions before placing your order, we'd love to help.